Sales Consultant

North Hills, CA

Position Description: As part of the company’s sales team, Sales Consultant handles both new and pre-owned sales transactions.

 

Core Activities:

  • Approach, greet, and offer assistance or directions to customers who enter the dealership showroom or traverse the sales lot
  • Help customers select  vehicles by asking questions, listening carefully to responses, and assessing their needs
  • Explain product features, vehicular performance standards and optional  equipment available for purchase
  • Following dealership procedure, obtain proper identification and schedule test drives
  • Understand and successfully explain to customers the federal, state and local laws which govern retail automotive sales and leases
  • Introduce customers to the general or a sales manager
  • Write accurate and complete transactional contracts; process the paperwork in accordance with dealership policies and mandated regulations of compliance
  • Submit properly completed paperwork (insurance information, certificate of title and registration for a trade-in vehicle, etc.) to an F & I associate
  • Deliver vehicles to customers and review operating features, warranty and finalized paperwork with the customer before s/he leaves the premises
  • Achieve and maintain a high Customer Satisfaction Index (CSI)
  • All other tasks as assigned

 

Ancillary Activities:

  • Attend product and sales training activities, as required, by management and manufacturers
  • Oversee preparation of sold/leased vehicles for timely delivery to the customer
  • Introduce customers to the service department and schedule first service appointment, if possible
  • Maintain prospecting endeavors and customer follow-up activities that encourage repeat/referral business
  • Forecast personal income goals consistent with dealership standards of productivity and devise a strategy to meet the goals

 

Physical Activities:

  • Standing – up to 95% of the work day
  • Hands on /data entry – 30%  of the work day
  • Phone Use (prospecting, etc.) – 20% of the work day

 

Professional Prerequisites:

  • Minimum 2-5 years of experience in sales, preferably the automotive industry, or equivalent job-related experience
  • Valid driver license and insurable
  • Valid sales license or capacity to obtain one
  • Knowledge of tag and title laws and the functionality of the state DMV