Position Description: As part of the company’s sales team, Sales Consultant handles both new and pre-owned sales transactions.

Core Activities:

• Approach, greet, and offer assistance or directions to customers who enter the dealership showroom or traverse the sales lot
• Help customers select  vehicles by asking questions, listening carefully to responses, and assessing their needs
• Explain product features, vehicular performance standards and optional  equipment available for purchase
• Following dealership procedure, obtain proper identification and schedule test drives
• Understand and successfully explain to customers the federal, state and local laws which govern retail automotive sales and leases
• Introduce customers to the general or a sales manager
• Write accurate and complete transactional contracts; process the paperwork in accordance with dealership policies and mandated regulations of compliance
• Submit properly completed paperwork (insurance information, certificate of title and registration for a trade-in vehicle, etc.) to an F & I associate
• Deliver vehicles to customers and review operating features, warranty and finalized paperwork with the customer before s/he leaves the premises
• Achieve and maintain a high Customer Satisfaction Index (CSI)
• All other tasks as assigned

Ancillary Activities:

• Attend product and sales training activities, as required, by management and manufacturers
• Oversee preparation of sold/leased vehicles for timely delivery to the customer
• Introduce customers to the service department and schedule first service appointment, if possible
• Maintain prospecting endeavors and customer follow-up activities that encourage repeat/referral business
• Forecast personal income goals consistent with dealership standards of productivity and devise a strategy to meet the goals

Physical Activities:

• Standing – up to 95% of the work day
• Hands on /data entry – 30%  of the work day
• Phone Use (prospecting, etc.) – 20% of the work day

Professional Prerequisites:

• Minimum 2-5 years of experience in sales, preferably the automotive industry, or equivalent job-related experience
• Valid driver license and insurable
• Valid sales license or capacity to obtain one
• Knowledge of tag and title laws and the functionality of the state DMV